FAQ'S & Refund policy
Do you post to outside the EU?
Yes, we do! When posting outside the EU we try to cover all customs charges before the parcel arrives to you, however on some occasions you may need to pay a customs charge.
My print looks a slightly different colour to the picture on the website
Despite our best efforts to capture the artwork in the truest, natural light, there may be a slight variation on the tone of the print to the picture on the website.
When printing each print, we use a specialist, high quality printers. The prints are run in one limited edition batch on the same day. The colour of the first print to the last print may vary slightly in tone, but this means your print is completely unique to you!
What Are the Delivery Costs?
To post anywhere in the EU postage costs €10 for the first print and then €5 for every print thereafter.
To post anywhere outside the EU postage costs €20 for the first print and then €5 for every print thereafter.
Refund Policy
As we are producing high quality artwork we do not accept refunds or returns.
We pack every order by hand and take the upmost care in inspecting every parcel to ensure the artwork is sent to you in prestine condition. However if the artwork has unfortunately been damaged in transit then we will refund you. This also applies if the artwork has been proven to be lost.
Returns on damaged or lost artwork
Please inspect your order upon reception and contact us within 48 hours with pictures of the damage if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.
Once confirmed, we will do our best to resolve it.
In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as original collage, special orders or personalized items).
Prints on special offers are not elegible to refund (discount, free shipping)
Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded.
The cost of the shipping will be deducted from the total refund amount regardless of any postal discount codes used.
If there are any additional Customs Charges that we need to pay in order to recieve the item, this too will be deducted from the total refund amount.
Please remember it can take some time for your bank or credit card company to process and post the refund.
Refund only applies on the price of print.
We kindly ask you to send us the parcel with a tracked number.
If the artwork is returned damaged or is lost then we will not be able to process your refund.