FAQ'S & Refund policy
Frequently Asked Questions (FAQs)
Do you ship outside the EU?
Yes, we do! We offer worldwide shipping for all prints and framed artwork.
For orders shipped outside the European Union, we aim to cover customs charges before your parcel arrives whenever possible. However, depending on your country’s import regulations, you may occasionally be required to pay additional customs duties or import fees.
Why does my print look slightly different from the website image?
We make every effort to photograph our artwork in the most accurate and natural light possible. However, slight variations in colour or tone may occur between the image shown on the website and the final printed artwork.
This can happen due to:
- screen and monitor settings
- natural lighting differences
- the specialist printing process
All prints are produced using high-quality professional printers and printed as part of a limited edition batch, ensuring exceptional quality and consistency.
What are the delivery costs?
European Union
Shipping within the European Union costs:
- €10 for the first print
Please note: the initial €10 shipping fee is already included in the print price. If your parcel needs to be re-sent due to an incorrect address, failure to collect, or any customer-related issue, an additional €10 shipping fee will apply.
Outside the European Union
Shipping costs for destinations outside the EU are calculated directly at checkout.
International shipping prices may vary due to changing fuel prices and global transport conditions. We always work to offer the fastest and most cost-effective shipping options available.
Refund Policy
Returns & Refunds
As all artworks are produced as high-quality prints and limited editions, we generally do not accept returns or refunds.
Every order is carefully packed by hand and thoroughly inspected to ensure it reaches you in pristine condition.
However, refunds may be issued if:
- your artwork is damaged during transit
- your parcel is confirmed as lost
Damaged or Lost Artwork
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of receiving it and include:
- photos of the damage
- your order details
- a short explanation of the issue
Once confirmed, we will do our best to resolve the issue quickly.
If we are unable to replace the artwork, we will arrange a refund after receiving the returned damaged item.
Exceptions / Non-Returnable Items
The following items are not eligible for return or refund:
- custom or personalised artwork
- original collages
- special orders or commissioned pieces
- discounted or sale items
- orders placed using promotional offers (including free shipping)
If you have questions about a specific item, please contact us before ordering.
Refund Process
Once we receive and inspect your returned artwork, we will notify you whether your refund has been approved.
If approved:
- your refund will be processed automatically to your original payment method
- please allow time for your bank or credit card provider to complete the transaction
Please note:
- refunds apply only to the price of the print
- original shipping costs are non-refundable
- any customs charges we incur to receive the returned item will be deducted from the refund
- returned items must be shipped using a tracked delivery service
- if the returned artwork is damaged or lost during return shipping, we may not be able to process your refund
Need Help?
If you have any questions regarding shipping, delivery, returns, or refunds, please contact us at:
We’ll be happy to help.